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You can optionally specify a more detailed description as well. You can also edit existing custom policies by double-clicking them.įor custom policies only, specify a name for this policy. In the Content filter window, do one of the following:ĭouble-click the default policy in order to edit this company-wide policy.Ĭlick Add to create a new custom content-filter policy that can be applied to users, groups, and domains in your organization. If you are an admin of a different Office 365 plan, you access content filter settings directly through the Exchange admin center. Under Spam filtering click Edit or create spam content filter policies. Select Service settings > Email, calendar, and contacts. Or, select the app launcher, and then select Admin. Sign in to Office 365 with your work or school account. Content-filter policy settings are applied to inbound messages only. Additionally, you can enable advanced spam filtering options if you want to pursue an aggressive approach to content filtering. Custom policies always take precedence over the default policy, but you can change the priority (running order) of your custom policies.Ĭontent filter settings include selecting the action to take on messages identified as spam, and choosing whether to filter messages written in specific languages, or sent from specific countries or regions. You can also create custom content filter policies and apply them to specified users, groups, or domains in your organization. You can edit the default content-filter policy to configure your company-wide content filter settings. You customize anti-spam settings by managing content filter policies. How do I customize the anti-spam settings for my organization Users can manage some spam settings for their own mailbox, using Outlook or Outlook Web App.
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An admin can also post a question to the Office 365 Community, or ask for customer support by filling a service request. An admin can troubleshoot email delivery using the Exchange Online message trace tool. When people need more help troubleshooting email delivery, they can send the delivery report to their Office 365 admin. For example, if someone has sent a message to five people, they can check the status of the delivery of that message to each person. Notes: Everyone in your organization can use delivery reports in Outlook Web App to check the delivery status of messages they've sent or received. If the message isn't delivered, the sender should receive a message, called a delivery status notification (DSN), telling them that the message couldn't be delivered. On outbound messages, if the SCL indicates that a message is spam, it is either routed through the high risk delivery pool, or it is bounced and not delivered. All content-filtered messages are relayed to the user's Junk Email folder by default. Depending on the SCL, an inbound message may be relayed directly to the user's Junk Email folder. How does virus protection work? How does spam filtering work?Įvery message, inbound and outbound, is assigned a spam confidence level (SCL) based on the likelihood that the message is spam.
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Things to know about bulk mailings and spam filtering How can I let users manage their spam-quarantined messages? If you're using another Office 365 plan, see Manage transport rules. Note: These steps apply to Office 365 Small Business, which is no longer available for purchase. For more information, see How can individual users manage spam?. Individual users can also manage the spam settings for their own mailbox. The EOP service applies multi-layered filters and scanning engines to help protect your organization from email-borne threats.Īlthough no admin setup or management is required for Office 365 Small Business, you can customize anti-spam settings for your organization. Spam filtering and virus protection are automatically enabled on all inbound and outbound email messages by Microsoft Exchange Online Protection (EOP), the anti-spam and anti-malware service included with Office 365.